RETURN POLICY
At https://www.epicmexicancantina.vn/, we strive to provide high-quality food and excellent service. If for any reason you are not satisfied with your order, please contact us immediately and we will do our best to make it right.
CANCELLATIONS
If you wish to cancel your order, please get in touch with us as soon as possible. We will do our best to accommodate your request if the order has not yet been prepared. If the order has been prepared or is already en route for delivery, we may not be able to cancel it.
RETURNS AND REFUNDS
As our food is perishable, we do not accept returns. However, if there is an issue with your order, such as incorrect items or quality concerns, please contact us immediately, and we will work to resolve the issue. Depending on the situation, we may offer a refund, credit, or replacement.
ONLINE ORDERS
If you placed an online order through our website and are dissatisfied with your order, we may offer a refund or a replacement order, subject to the following conditions:
- Refund requests must be made within 6 hours of receiving your order.
- You must provide proof of purchase, such as an order number or receipt.
- Refunds will be issued using the original payment method
REFUNDS FOR DINE-IN AND TAKEOUT ORDERS
Refunds for dine-in and takeout orders will be considered on a case-by-case basis. Please inform a member of our staff immediately if you have concerns about your order during your visit or upon pickup.
- Refunds for dine-in and takeout orders may be issued if:
- There are clear quality issues with the food.
- There are errors or discrepancies with your order.
- The order does not meet the description or expectations set forth in our menu.
DELIVERY ISSUES
If there is an issue with your delivery, such as a missing item or damaged package, please get in touch with us immediately, and we will do our best to address the issue. If you received the wrong order or if there is an issue with the quality of the food, please let us know within 24 hours of delivery so that we can take appropriate action.
REFUNDS FOR THIRD-PARTY PLATFORM ORDERS
If you placed an order through a third-party platform (e.g., Grab), please refer to the refund policies of the respective platform. We are unable to process refunds for orders placed through third-party platforms.
CHANGES TO THE REFUND POLİCY
We reserve the right to make changes to this refund policy at any time. Any changes will be posted on our website and will be effective immediately.
CONTACT US
If you have any questions or concerns about our return policy, please do not hesitate to contact us at [email protected] We are committed to providing excellent service and ensuring that our customers are satisfied with their orders.